Shipping Policy

Pet Essentials New Plymouth will endeavour to have your order processed as soon as possible.

Under Normal Circumstances

• Orders received before 3pm any normal working weekday shall leave the same day.
• Orders placed over the weekend and Public Holidays may be processed the next working weekday.
• Orders shall be freighted using the most appropriate freight provider of choice by Pet Essentials New Plymouth.
• Where possible you will be given a tracking number to enable you to track your product.

Taranaki Regional Deliveries

In some instances within the Taranaki region we may be able to ensure weekday orders are sent the day the order is received. This same day service relies on:

• When we receive the order.
• Where you live.
• When the next courier run will be to your location.
• Product availability.
• Time availability.

To best ensure this happens place your order overnight or ensure your order is processes by 9am and/or phone 06-759 0190 to make your order and to advise the urgency.


There may be times where this may not be possible, an example of these may be

• Exceptionally busy periods.
• Outage in transmission/power systems.
• In the event of a pandemic/natural disaster etc.
• OR any other reason that inhibits an unexpected delay.

Frozen/Meats/Perishable Items

Please contact us directly on 06-759 0190 to place orders for frozen, meat and perishable items as pricing and stock may vary. We can process your payment over the phone via credit/debit card.

At the moment we will only courier these items to Hawera, Coastal, Stratford, Bell Block and Waitara and only to town addresses (as there are no freezer facilities available for the rural delivery areas).

We will coordinate the deliveries to each area with the courier runs at the time of order. Dependent on which area products are being freighted to, there may be an additional cost for a polystyrene box. This cost may be refunded on return of the box to Pet Essentials with proof of purchase.

Large/Oversized Items

The freight costs of these shall be processed on an individual basis. Pet Essentials New Plymouth may add increased costs to cover these if necessary. Customers shall be advised of these at the time of processing.

Store Pickups/Collections

Orders for Collection/Pickup MUST have the ‘Pickup’ option selected at the checkout. Security questions will be asked and must be answered by the person collecting the order. Please don't be offended if we ask these - we need to ensure that the order is going to the correct person. A copy of the order email needs to be shown on collection.

Urgent items

There are times with pets that some items can become VERY urgent (eg heat bulbs, milk replacer etc). Should this be the case please contact us on 06-759 0190 as soon as possible so we can do what we can to have items sent out urgently. Time is of the essence in these situations and we can often catch a courier by minutes.

Should an item not be showing or listed as ‘Out of Stock’ please phone us on 06-759 0190 or email to confirm or advise of product status as sometimes delivery may crossover with entry into our system, be able to be ordered or sent as a part order.

Pet Essentials New Plymouth shall not be held liable for any orders that are not received in time.

Shipping Costs

Shipping costs are shown at checkout.

Updates to our Shipping Policy

From time to time we may update this Shipping Policy, to reflect changes to our business, products or services. We’ll update the Shipping Policy on our website, but may not otherwise notify our customers of a change, so please make sure you review it periodically to ensure you’re up to date with our shipping practices.

For More Information

For more information about our shipping practices, if you have questions, or if you would like to make a complaint, please contact us via our contact form, or by mail using the details below:

Pet Essentials
65-67 Molesworth St
New Plymouth

Last updated: 16 November 2020